• Click on any item/s you would like to buy, click the blue "add to my bag" icon, click view cart at the top of the page, select delivery method, click checkout, put in your email.
• Click continue with checkout, create a password, fill out the form (name, address, contact number).
• Click on the PayPal icon which will take you to our secure SSL Paypal page (you do not need a PayPal account) where you can complete your order.
Payment
All credit/debit card payments are processed securely & privately through our merchant payment processor PayPal on a secure encrypted connection. We do not see or hold any of your financial information on this site.
bagboudoir.co.uk accepts most major credit cards & debit cards through our secure SSL PayPal payment page. You do not need a PayPal account. If you have a PayPal account you can proceed by logging in. If you don't have a Paypal account you can proceed by clicking on the "Don't have a PayPal account?" link on the right-hand side of the page which will take you on to a further secure SSL PayPal page where you can input your credit card or debit card details.
Shipping
UK customers
We pride ourselves on getting your items to you fast. We use Royal Mail Special Delivery or an overnight courier for our UK customers. Purchase before 11pm Monday to Thursday and your parcel will be guaranteed for the following day. We do not post on Fridays or Saturdays, (a purchase made after 11am on Thursdays will be sent out on the following Monday). A signature will be required. All our items are expertly packed with luxury gift wrapping and fully insured.
FREE UK POSTAGE ON ALL ITEMS!
International customers
Here at bagboudoir.co.uk we post to Europe, USA & Australia/New Zealand. We will use Royal Mail "International Signed For" Service or another courier e.g UPS, Fedex. Each parcel will have a tracking number. A signature will be required. All our items are expertly packed with luxury gift packaging and fully insured. If we do not ship to your country please enquire as we may be able to help. Please note that any customs charges are the responsibility of the buyer and as retailers we are obliged to declare the full value of the merchandise.
International customers postal tariff:
Europe
£10
USA/Canada
£18
Australia & NZ
£18
Returns & Refunds
We offer a 14 day no quibble, hassle-free return & refund policy, you may return the item for whatever reason for a full refund (we do not charge a restocking fee). After this time no refunds will be given. Any tags (including security tags) will need to be still attached & the bag in the same condition as sent (together with the packing slip it came with). Drop us a line at returns@bagboudoir.co.uk so we know the item is coming back to us & please send back to the Bag Boudoir Studio by recorded & fully insured post. Buyer pays return postage.
Please send back to the Bag Boudoir Studio and not our head office. Full information will be on your returns/refunds slip with your purchase.
How long does it take to process my refund?
Please allow between 4 & 7 working days for your return & refund to be processed.
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Distance Selling Regulations
Under distance selling regulations you may cancel your purchase within seven working days for a full refund. If your item has already been sent out we will use our refund/returns process.
Tel: 0207 0846 255 (office hours Mon-Fri 9am to 5pm) Bag Boudoir Head Office (not for returns): 34 South Molton Street, London, W1K 5RG. Copyright 2010 bagboudoir.co.uk. All rights reserved.
